General Manager of Operations - Internet Service Provider (ISP)

Are you a visionary leader with a passion for driving operational excellence in the telecommunications industry? Our client, a dynamic Internet Service Provider (ISP), is seeking a General Manager of Operations to spearhead their mission of delivering high-quality internet services to the vibrant communities of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. In this pivotal role, you will be responsible for overseeing the day-to-day operations of the ISP, ensuring seamless connectivity and exceptional customer satisfaction. Join us in shaping the future of digital connectivity in Bali.

At Private Advertiser, we are committed to providing reliable and fast internet solutions to our customers. As the General Manager of Operations, you will play a crucial role in maintaining our high standards of service and innovation. You will work closely with our technical teams, sales, and customer support to ensure that our operations run smoothly and efficiently. This is an exciting opportunity to lead a team and drive the success of our ISP in this competitive market.

If you are a seasoned professional with a proven track record in managing operations in the telecommunications sector, we invite you to apply. We offer a competitive salary package and a dynamic work environment where your contributions will make a real impact.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the ISP, ensuring seamless connectivity and high-quality service delivery.
• Manage and lead a team of operations professionals, including network engineers, technicians, and support staff.
• Develop and implement operational strategies to enhance service quality and customer satisfaction.
• Monitor network performance and troubleshoot issues to maintain optimal service levels.
• Collaborate with the sales and marketing teams to drive customer acquisition and retention.
• Ensure compliance with industry regulations and internal policies.
• Conduct regular performance reviews and provide feedback to team members.
• Stay updated with the latest technological advancements in the telecommunications industry.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Telecommunications, Business Administration, or a related field.
• Minimum of 10 years of experience in operations management within the telecommunications industry.
• Proven track record of successfully managing operations in a fast-paced, high-growth environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in using operational management software such as Oracle, SAP, or similar.
• Certifications in project management (e.g., PMP) or telecommunications (e.g., CTT+) are a plus.
• Knowledge of Bali's telecommunications market and regulatory environment.

🛠️ Keahlian

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