Customer Service Representative - Korean Market (Full-Time)

Are you fluent in Korean and passionate about delivering exceptional customer service? Foundever is seeking a dedicated Customer Service Representative to join our team in Bali, serving the Korean market. This is a fantastic opportunity to work in a dynamic environment where your multilingual skills will be put to great use. As a Customer Service Representative, you will be the first point of contact for our valued Korean clients, ensuring their needs are met with the highest level of professionalism and efficiency. Located in the vibrant city of Canggu, you will have the chance to work with a diverse team and contribute to the growth of a company that values its employees and clients alike.

In this role, you will handle incoming calls, emails, and chats from Korean customers, providing them with timely and accurate information. You will also assist in resolving any issues or concerns they may have, ensuring their satisfaction. This position offers a competitive salary of Rp 8,000,000 - Rp 12,000,000 per month, along with opportunities for career advancement and professional development. Join us and be part of a team that is committed to excellence and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, emails, and chats from Korean customers in a professional and efficient manner.
• Provide accurate and timely information to customers regarding products and services.
• Assist in resolving customer issues and concerns, ensuring their satisfaction.
• Maintain a high level of customer service standards and performance metrics.
• Collaborate with the sales and marketing teams to promote products and services.
• Update and maintain customer records and databases.
• Participate in team meetings and training sessions to improve service quality.
• Adhere to company policies and procedures, ensuring compliance with all regulations.

🎓 Kualifikasi & Syarat

• Fluent in both written and spoken Korean.
• Proven experience as a Customer Service Representative or similar role, preferably in the hospitality or tourism industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and customer service skills.
• Ability to work well under pressure and meet deadlines.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Basic knowledge of English is a plus.
• Bachelor's degree in Business Administration, Communication, or a related field is preferred.

🛠️ Keahlian

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