Customer Support Manager - Leading Software Communication Solutions MNC

Join Flintex Consulting Pte Ltd, one of the fastest-growing multinational corporations specializing in cutting-edge software communication solutions. We are seeking a dynamic and experienced Customer Support Manager to lead our customer service team in Jakarta Raya. As a Customer Support Manager, you will be responsible for ensuring our clients receive the highest level of service and support, driving customer satisfaction and loyalty.

In this role, you will oversee a team of customer support specialists, setting performance standards, and implementing strategies to enhance our customers' experience. You will also be responsible for monitoring and analyzing customer feedback, identifying areas for improvement, and implementing solutions to address any issues.

Flintex Consulting is committed to fostering a collaborative and innovative environment, where you can leverage your expertise in customer service management to drive our success. If you are passionate about delivering exceptional customer experiences and have a proven track record of leading high-performing teams, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Oversee and manage the customer support team, ensuring they meet performance targets and deliver exceptional service.
• Monitor and analyze customer feedback, identifying trends and areas for improvement.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to address customer issues and ensure timely resolutions.
• Train and develop customer support team members, fostering a culture of continuous learning and improvement.
• Utilize customer relationship management (CRM) systems such as Salesforce or HubSpot to track and manage customer interactions.
• Stay updated with industry trends and best practices in customer service management.
• Report on key performance indicators (KPIs) to senior management, providing insights and recommendations for improvement.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer service management, preferably in the software communication industry.
• Proven track record of leading and managing high-performing customer support teams.
• Strong understanding of customer relationship management (CRM) systems and tools.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to analyze data and provide actionable insights.
• Certification in customer service management or related fields is a plus.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

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