Customer Service Executive - Food Production Industry

Join Paramount Resources Pte Ltd, a dynamic and newly established food production company backed by industry leaders, as we revolutionize the catering and ready-to-consume food sector. Based in the vibrant heart of Bali, we are seeking a Customer Service Executive to join our team. As a Customer Service Executive, you will be the first point of contact for our valued customers, ensuring their needs are met with exceptional service and support. Your daily tasks will involve handling customer inquiries, resolving complaints, and ensuring smooth operations within our food production processes.

At Paramount Resources Pte Ltd, we offer a unique opportunity to be part of a growing company in the food industry. Our mission is to provide high-quality, delicious food solutions to our customers, and your role will be crucial in achieving this. We are committed to fostering a positive and inclusive work environment, where your ideas and contributions are valued.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person interactions.
• Resolve customer issues promptly and professionally, ensuring customer satisfaction.
• Coordinate with internal teams to ensure smooth operations and timely delivery of orders.
• Provide excellent customer service, maintaining a positive and professional image for the company.
• Assist in maintaining accurate records of customer interactions and service requests.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to the development of customer service strategies.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the food and beverage industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Familiarity with food production processes and quality control standards.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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